Refund policy

Thank you for supporting our small business. Because many of our items are handcrafted and personalised, please review our policy below:

Personalised & Custom Items

Due to the custom nature of our products, we cannot offer refunds or exchanges for "change of mind".

Perishable Goods

For health and safety reasons, all chocolate products are non-returnable.

Damaged or Faulty Items

If your item arrives damaged or there is a mistake on our end (e.g., spelling error that differs from your order), please contact us at support@katecreativegifts.au within 48 hours of delivery with

1. Your order number

2. Clear photographs of the damaged product and packaging, or incorrect item

3. A brief description of the issue

We will prioritize a replacement or refund.

Shipping Costs

Original shipping costs are non-refundable. If a return is approved for a non-custom item within 48 hours of delivery, the customer is responsible for return shipping costs.

Please Note

Other accessories and staging items shown in the product images are for illustrative purposes only and are not included with your purchase. We described in the description section of each product.